Frequently Asked Questions

- What payment methods do you accept?

We accept all major credit and debit cards, as well as popular payment methods such as Klarna, iDEAL, and other options available at checkout.

All payments are processed securely using encrypted checkout technology.

- Can I modify or cancel my order after placing it?

If you need to make a change or cancel your order, please email us at info@shopvelzano.com as soon as possible.

We’ll do our best to assist you before your order enters processing or shipping. Once your order has been dispatched, changes or cancellations may no longer be possible.

- How long does shipping take?

Orders are usually processed within 1–2 business days.

After dispatch, delivery typically takes 4–8 business days, depending on your location and the carrier.

- How can I track my order?

Once your order has been shipped, we’ll send you an email containing your tracking information.

Tracking updates may take 1–3 days to appear, depending on the carrier.

- What is your return policy?

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, items must be unused, unworn, unwashed, and returned with their original tags and packaging.

- How can I contact customer service?

You can reach our customer service team at info@shopvelzano.com.

Our team aims to respond within 4–24 hours, Monday through Saturday.

Messages received outside our support hours may be answered on the next business day.