Privacy policy

At VELZANO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through www.shopvelzano.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Your name

• Email address

• Billing and shipping address

• Phone number

• Order and purchase information

• Payment information

• Information you provide when contacting customer support

• Website usage and device information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Process payments and refunds

• Deliver your purchases

• Provide customer support

• Communicate with you about your orders

• Improve our website, products, and services

• Prevent fraud, abuse, and unauthorized transactions

• Send promotional communications where permitted by law

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers. VELZANO generally does not directly store your complete credit or debit card number.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing or advertising where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including providers that assist with:

• Payment processing

• Order fulfillment and shipping

• Website hosting and technology

• Customer support

• Analytics and marketing

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request information about how your data is used

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

VELZANO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to online data collection.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. International Data Transfers

Because we work with service providers and partners located in different countries, your information may be processed or stored outside the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last Updated" date on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

VELZANO

Email: info@shopvelzano.com

Website: www.shopvelzano.com

We are committed to handling your personal information responsibly and transparently.